Frequently Asked Questions

Frequently Asked Questions

Where are Grund America LLC products produced?

Most of our Grund mats and area rugs are proudly produced in the Czech Republic.  In fact, we have produced over 25 million mats in the last 25 year.

 Warranty Information:

If you purchased from one of our retail partners: Please contact the place of purchase for their return policy.  If you feel you have a defective product, please contact us directly by emailing us at customerservice@grundamerica.com.
If you purchased directly from our website www.grundamerica.com and you are not satisfied with your purchase,  you may return it for a refund or a replacement within the first 30 days from the date of delivery.  We will either refund the purchase price of the product (less any shipping charges) or send a replacement of equal value.  Our policy is not to charge any restocking charges.  However, the Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Grund America LLC.  Please note, before returning ANY product, please email us at customerservice@grundamerica.com to obtain a RA (Return Authorization) number. Please be sure to include your return contact information and a copy of your original receipt.

Limited Warranty
Grund America LLC warrants to the original purchaser of this product (“purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “limited warranty”) for a period of five (5) years from date of purchase.  “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product.   Any use outside of the intended use may void the warranty.  This Limited Warranty is valid to original Purchaser only. This Limited Warranty excludes damage caused by abuse, misuse, accident or negligence, including failure to follow the care instructions or damage caused by chemical spills.

Please note, before returning ANY product, please email us at customerservice@grundamerica.com to obtain a RA (Return Authorization) number. Please be sure to include your return contact information and a copy of your original receipt.  All mats will be returned at purchaser’s expense to Grund America LLC. for warranty evaluation.

Caution: All bath and area rugs have a raised surfaces when place on a floor.  Any raised surface could be a trip hazard and care should be taken while stepping on, off, or over the mats.  In addition, any wet surface could be slippery and extra caution should be used.

This warranty give you specific legal rights.  These rights vary from state to state.  Grund America LLs’s sole responsibility is for defects in the product and is limited to the replacement of the product with a product of equal value or the actual purchase price of the individual product.  Grund America LLC will not be liable for special, incidental, or consequential damages arising from the use of Grund America LLC products.

 

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