Warranty Registration

We appreciate the opportunity for your business. We are confident that our bath rugs are the best available and that you will feel a remarkable difference while performing your daily tasks. For return and warranty information, please see our return and warranty policies below.  These policies are subject to change without notice.

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Thank you for purchasing a Grund® bath mat for your home. We appreciate your support for our products and always strive to ensure you are 100% satisfied with your purchase. Should you have any questions or concerns, please email us at customerservice@grundamerica.com.

Warranty Information:

If you purchased from one of our retail partners: Please contact the place of purchase for their return policy.  If you feel you have a defective product, please contact us directly by emailing us at customerservice@grundamerica.com.

If you purchased directly from our website www.grundamerica.com and you received a product other than what you ordered or with a manufacturers defect,  you may return it in it’s original, non-washed condition for a refund or a replacement within 30 days of purchase.  We will either refund the purchase price of the product (less any shipping charges) or send a replacement of equal value.  Our policy is not to charge any restocking charges.  However, the Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Grund America LLC.  Washed rugs and rugs with removed hangtag voids the 30 day return policy.   Please note, before returning ANY product, please email us at customerservice@grundamerica.com to obtain a RA (Return Authorization) number. No refund or exchanges can be issued if a product is returned without proper approval and authorization.  Please be sure to include your return contact information and a copy of your original receipt.  We cannot accept returns after 30 days of purchase.

Limited Warranty:

Grund America LLC warrants to the original purchaser of this product (“purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “limited warranty”) for a period of five (5) years from date of purchase.  “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product.   Any use outside of the intended use may void the warranty.  This Limited Warranty is valid to original Purchaser only. This Limited Warranty does not cover freight cost or damage due to misuse or improper usage. Our products are intended for home use only.  Failure to follow the care instructions may void the warranty.

Please note, before returning ANY product, please email us at customerservice@grundamerica.com to obtain a RA (Return Authorization) number. Please be sure to include your return contact information and a copy of your original receipt.  All mats will be returned at purchaser’s expense to Grund America LLC. for warranty evaluation.

Caution: All bath and area rugs have a raised surfaces when place on a floor.  Any raised surface could be a trip hazard and care should be taken while stepping on, off, or over the mats.  In addition, any wet surface could be slippery and extra caution should be used.

This warranty give you specific legal rights.  These rights vary from state to state.  Grund America LLs’s sole responsibility is for defects in the product and is limited to the replacement of the product with a product of equal value or the actual purchase price of the individual product.  Grund America LLC will not be liable for special, incidental, or consequential damages arising from the use of Grund America LLC products.

Warning:

To reduce the risk of serious injury, please read the following warning and instructions before using this product. Our bath mats are raised surfaces, which create a raised surface on your floor and could be a trip hazard. Please use care while stepping on and off the bath mat’s raised surface.

Important Care and Use Instructions:

The Grund® bath mats are machine washable. You can machine wash (wool setting or wash by hand at a temperature not exceeding 104 degrees. Wash separately using a mild detergent. Do not use softener or bleach.   Rinse thoroughly and allow to air dry. Do not wring by hand as this may damage the mat. Shake after drying to keep the pile soft and resilient. As a recommendation, insert the mat into a pillowcase when washing for the first time. This will prevent any loose fibers from the washing machine filter. After washing a few times, the mat will stop losing fibers.

Returns & Exchanges:

If you receive a product other than what you ordered, we will gladly exchange the unused, non-washed product for the correct item. Please contact us at customerservice@grundamerica.com and we will expedite the correct item to ship immediately. We will email you a prepaid shipping label for a hassle free return. No returns will be accepted without proper approval and authorization.

© Copyright 2015 Grund® America LLC. This information contained herein is subject to change without notice.

Our products are proudly and responsibly made in the Czech Republic and India.

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